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Welcome to the Express Cargo Clearance System (ECCS). This system is currently operational at six ICT locations i.e. Bengaluru, Mumbai, Delhi Ahmedabad, Chennai & Cochin and planned to be rolled out soon at the remaining locations.    In case of any difficulty faced regarding personal imports of COVID19 related equipments or medicaments through courier, please provide details on the link https://courier.cbic.gov.in/EccsTradeGrievance/   Please visit the link https://eccsmobility.cbic.gov.in/eicimobility/ for tracking status of your courier consignments.    All the Courier exporters are advised to get their bank account details registered in ICEGATE portal by visiting their jurisdictional Customs formations or by signing up on the ICEGATE website, for the purpose of IGST refund.    Beware of phishing emails / calls / letters from unauthorized persons. View PDF   

The ECCS Trade Helpdesk has been provisioned for addressing queries of importers and exporters about customs clearance through international courier terminals at Ahmedabad, Bengaluru,Chennai,Cochin, Delhi and Mumbai. Before escalating any grievance to the Customs Helpdesk, you may kindly consider seeking resolution from the courier company. If you are not satisfied, please feel free submit your query using link indicated below

Help Desk Contact for Trade/Importers-Exporters
Please fill the complete form to submit your query. Click Here Phone
eccs.tradehelpdesk@icegate.gov.in 1800-3010-1000
Disclaimer:
Please note that the guidance you receive from the Helpdesk is for facilitating your understanding and not to be taken as legal advice for which it is requested to kindly refer to the relevant provisions of the Customs Act or Customs Tariff or regulations or circulars.
This is the official website of Central Board of Indirect Taxes and Customs (CBIC), Department of Revenue, Ministry of Finance, Government of India.