The ECCS Trade Helpdesk has been provisioned for addressing queries of importers and exporters about customs clearance through international courier terminals at Bengaluru, Mumbai, Delhi, Ahmedabad, Chennai, Cochin, Jaipur , Kolkata and Hyderabad. Before escalating any grievance to the Customs Helpdesk, you may kindly consider seeking resolution from the courier company. If you are not satisfied, please feel free submit your query using link indicated below
ECCS Escalation Matrix | Click Here |
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June 2025 - Roster for Onsite Application Support - ICT wise | Click Here |
Help Desk Contacts for Trade/Importers-Exporters:
IDPMS / EDPMS and GSTN related issues | Application related issues(Import and Export) | General Support |
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eccs.tradehelpdesk@icegate.gov.in | eccs.helpdesk@icegate.gov.in | 1800-2666-882 |
Please fill the complete form to submit your query. Click Here
Disclaimer: Please note that the guidance you receive from the Helpdesk is for facilitating your understanding and not to be taken as legal advice for which it is requested to kindly refer to the relevant provisions of the Customs Act or Customs Tariff or regulations or circulars.