The ECCS Trade Helpdesk has been provisioned for addressing queries of importers and exporters about customs clearance through international courier terminals at Bengaluru, Mumbai, Delhi, Ahmedabad, Chennai, Cochin, Jaipur , Kolkata and Hyderabad. Before escalating any grievance to the Customs Helpdesk, you may kindly consider seeking resolution from the courier company. If you are not satisfied, please feel free submit your query using link indicated below:
WZU ECCS Matrix
| Name and Designation of the officer | Designation (w.r.t. RTI matters) |
Address & Telephone No. |
|---|---|---|
|
Shri D.V. Gautam, Assistant Director, DG Systems, WZU, Mumbai |
Central Public Information Officer (CPIO) |
Office of the Additional Director General (Systems), WZU, New Custom House, Ballard Estate, Mumbai Phone No. 022-20826086 |
|
Dr. Rajesh Balajirao Munde, Joint Director, DG Systems, WZU, Mumbai |
First Appellate Authority (FAA) |
Office of the Additional Director General (Systems), WZU, New Custom House, Ballard Estate, Mumbai Phone No. 022-20820932 |
| Name and Designation of the officer | Designation (w.r.t. Security) |
Address & Telephone No. |
|---|---|---|
|
Shri Methuku Guruswamy, Joint Director, DG Systems, WZU, Mumbai |
Assistant CISO |
Office of the Additional Director General (Systems), WZU, New Custom House, Ballard Estate, Mumbai Phone No. 022-20826086 |
ECCS Helpdesk
| ECCS Escalation Matrix | Click Here |
|---|---|
| SEPTEMBER 2026 - Roster for Onsite Application Support - ICT wise | Click Here |
Help Desk Contacts for Trade/Importers-Exporters:
| IDPMS / EDPMS and GSTN related issues | Application related issues(Import and Export) | General Support |
|---|---|---|
| eccs.tradehelpdesk@icegate.gov.in | eccs.helpdesk@icegate.gov.in | 1800-2666-882 |
Form to submit your Trade Grievance/Feedback: Click Here
Disclaimer: Please note that the guidance you receive from the Helpdesk is for facilitating your understanding and not to be taken as legal advice for which it is requested to kindly refer to the relevant provisions of the Customs Act or Customs Tariff or regulations or circulars.